...
Terms & Conditions our guidelines

Terms & COnditions

Legal Notice

Please carefully review the Terms and Conditions, as they govern your use and engagement with The Custom Mylar Bags website. By accessing or utilizing this website, you agree to be bound by these Terms and Conditions, as well as any additional guidelines or restrictions that may be posted for specific sections or services on this site. Any additional guidelines and restrictions are hereby incorporated by reference into these Terms and Conditions.

Changes and Updates

The Custom Mylar Bags reserves the right to make changes to this website and these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms of Use every time you visit our site.

Copyright

Copyright (c) 2024 The Custom Mylar Bags. All rights are reserved. Copying or republishing any materials, software, products, or images contained on The Custom Mylar Bags website is prohibited.

Trademarks and Copyrights

You are solely responsible for the use of content when combined with other images, text, graphics, or materials in your products. You agree not to incorporate any images, text styles, designs, service marks, or copyrighted works of third parties in your products without obtaining permission from the owners. You guarantee that your products do not infringe on the rights of third parties, including copyrights, trademarks, rights of privacy, or publicity. By placing an order on this site, you warrant that you have all the necessary permissions, rights, and authority to place the order and authorize The Custom Mylar Bags to produce the products on your behalf.

Customer-Submitted Content

You are solely responsible for the content you use when combined with other images, text, graphics, or materials in your products. You agree not to incorporate any images, text styles, designs, service marks, or copyrighted works of third parties in your products without obtaining the necessary authorizations from their owners. You guarantee that your products do not infringe on the rights of third parties, including copyrights, trademarks, rights to privacy, or publicity. By placing an order on this site, you warrant that you have all the necessary permissions, rights, and authority to place the order and authorize The Custom Mylar Bags to produce the products on your behalf.

Content from Customers

Any information, data, texts, images, graphics, messages, or other materials (“Content”) is the exclusive responsibility of the individual who created the Content. Therefore, you are accountable for any Content you upload, transmit, or post through the site. You agree to abide by all local laws regarding online conduct and acceptable content. You agree not to use the website to upload, post, or transmit any Content that is indecent, unlawful, or infringes on the intellectual property rights of The Custom Mylar Bags or any third party.

Accountability and Access

You agree to safeguard your password and restrict access to your account. You are responsible for all purchases made and actions taken through your account. When you or someone you have granted access to places an order using your password, you grant The Custom Mylar Bags a worldwide, royalty-free, non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display, and create derivative works from the Content on the website and on the printed product for the purpose of storing designs or processing print orders.

Removal of Content

You acknowledge that The Custom Mylar Bags and its designees have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. The Custom Mylar Bags may preserve and disclose Content if required by law or to (a) comply with legal processes; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of The Custom Mylar Bags, its users, and the public.

Design File

The Custom Mylar Bags will provide design files at 72 DPI (low resolution). If you require higher resolution design files, please contact sales@thecustommylarbags.com for a quote.

Customer-Submitted Artwork

Artwork, designs, and images should be submitted in CMYK format and at a minimum of 300 DPI. The Custom Mylar Bags is not responsible for color changes resulting from conversions from RGB to CMYK color modes. We are also not responsible for images printed as fuzzy, distorted, or pixelated due to customer-provided artwork.

Proofing and Matching

Every print job requires customer approval of the final design and job specification sheets. After an order is placed, final proofs of artwork and job specification sheets will be sent to customers via email. Customers are responsible for reviewing all information in the specification sheet, including deadlines for delivery and production time. The Custom Mylar Bags is not liable for specifications and requirements beyond what is noted in the final specification sheet. Additionally, it is the buyer’s responsibility to check the final proof for design and spelling issues. Once the design is approved, the files and job specifications will be sent to the production department and printed accordingly.

Color Accuracy and Hardcopy Proofs

The Custom Mylar Bags will reproduce colors from submitted print-ready files as closely as possible. However, we cannot guarantee color match and density due to limitations in the printing process and different properties of printing surfaces. We recommend ordering a hardcopy proof if you require precise color reproduction. The Custom Mylar Bags is not responsible for color variations between submitted print-ready images and the actual printed product.

Indemnity

You agree to indemnify and defend The Custom Mylar Bags, its licensors, suppliers, and their directors, officers, and employees against all claims, liability, damages, costs, and expenses, including reasonable legal fees, arising from (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand related to any text, photograph, image, graphics, or other material you incorporate into products that was not part of the standard site content.

Order Cancellation

The Custom Mylar Bags will cancel your order before printing and shipping. If the item has already been delivered, it cannot be canceled. Orders can be canceled at different stages of production, but cancellation fees will apply. Our Customer Service Team will inform you of any cancellation fees.

Design Orders

After a design-related service has been ordered and the order is successfully placed, no refunds are available.

Restrictions and Refunds

All sales are final because each order is unique. If we make an error in text or design, we will correct or reprint the order. No refunds or credits will be provided.

Reprints

Customers must notify The Custom Mylar Bags within 3 business days of order delivery if they discover defects, damage, or missing items in the delivered products. The Custom Mylar Bags will not be responsible for any claims for defects, damage, or missing items that are not reported within 3 business days of delivery. To be eligible for replacement products, customers must return (at their expense) at least 99% of their ordered items within 10 days from the original delivery date. No returns will be accepted without prior written return authorization from The Custom Mylar Bags.

Order Shipment and Delivery

The Custom Mylar Bags offers the following product options:

Standard (Shipping Time Not Guaranteed): Delivered in 10 to 14 business days following the final approval of proofs. Delivery time is not guaranteed.

Priority: Guaranteed to be shipped after 8 working days. Delivered within 8 business days following the final proof approval.

Express: Guaranteed to arrive in 6 days or less. Delivered within 6 business days after the final proof approval.

Please note that delivery schedules are calculated based on estimates provided by our suppliers and recent order history. The Custom Mylar Bags will make every effort to meet delivery schedules but is not liable for delays caused by factors beyond our control.

Holidays

The Custom Mylar Bags observes specific holidays, and our operations may be affected on these days. Please take into account holiday observances when planning your orders.

Damaged and Lost Packages

Customers are responsible for inspecting their packaging for evidence of damaged or lost items before accepting delivery. In case of damage or missing items, customers should notify The Custom Mylar Bags and the delivery courier immediately. Claims for damage or missing items must be filed within 3 business days of order delivery. The Custom Mylar Bags is not responsible for 3rd party shipping errors, omissions, or damaged shipments.

Disclaimer of Warranty

This site and its contents are provided “as is” without any warranty, whether implied or expressed, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. The operation of the site may not be continuous or error-free.

Limitation of Liability

In no event shall The Custom Mylar Bags or its licensors, suppliers, or vendors, their officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not The Custom Mylar Bags has been advised of the possibility of damage. The Custom Mylar Bags shall not be liable for any consequences or damages resulting from delays in the production, shipping, or delivery of ordered products.

General

These Terms and Conditions constitute the entire agreement between you and The Custom Mylar Bags regarding your use of this website and supersedes any prior agreements. These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent permitted by law. The failure of The Custom Mylar Bags to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by The Custom Mylar Bags in writing.

Copyright and Intellectual Property: By approving this file, you confirm that you possess the necessary copyrights or permissions for all the content included. This includes text, images, illustrations, or any other materials used within the incense design.

* Content Accuracy: You are responsible for ensuring the accuracy of all content present in the attached file. This involves verifying text, graphics, and any other visual elements for any errors or inconsistencies.

* Printing Authorization: Your approval indicates your consent for us to proceed with the printing of the mailer Box. Once the printing process begins, any changes might incur additional costs and delays.

No Refund Policy:

We would like to bring to your attention that, given the custom-made nature of your order, we will not issue any refunds. Our commitment is to provide you with a high-quality product that aligns with your specifications. In the unfortunate event that you receive a damaged or incorrect product, we are more than willing to address the issue through a replacement process. However, refunds will not be available for custom orders.

Inspection Period for Replacements

Upon receiving your product, we kindly request that you inspect it thoroughly within a period of 3 days. If you discover any damage or receive the wrong product during this inspection period, please provide us with clear evidence of the issue. We will be happy to arrange for a prompt replacement. It’s important to note that replacement requests made after the 3-day inspection period will not be considered valid. These clauses are designed to clarify the terms and conditions regarding refunds and the timeframe for inspection and replacement, ensuring a transparent and fair process for both parties.